Welcome to The Pier! These Terms and Conditions (the “Terms”) govern the use of our website, products, and services. By accessing and using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using the site.
Company Information:
NEW ERA STORE LTD
Company Number: 09605332
Registered Office Address:
495a Coventry Road, Small Heath, Birmingham, B10 0JS
- General Information
These Terms apply to all purchases and interactions with The Pier. By using this site, you confirm that you are at least 18 years old or have consent from a guardian to make purchases. If you are under 18, you must have a parent or guardian’s permission to use our services.
These Terms apply to all visitors to the site, including those who browse, make purchases, or access services in other ways. If you are accessing our site for business or commercial purposes, you agree to comply with all applicable laws and regulations.
- Acceptance of Orders
Orders placed through our website constitute an offer to purchase items from The Pier. We reserve the right to accept or decline any order at our discretion. Acceptance occurs when you receive an order confirmation from us. If we are unable to accept your order (due to item availability, pricing errors, or other reasons), we will notify you immediately and issue a full refund if payment was processed.
We strive for accuracy on our site, but we cannot guarantee that all information, including product descriptions, prices, and availability, is always correct. If there is an error in pricing or product details, we will correct it as soon as possible.
- Pricing and Payment
All prices on our website are listed in GBP and include VAT, unless otherwise specified. We reserve the right to change prices at any time without prior notice. Payment is processed securely through trusted payment providers including Visa, MasterCard, PayPal, and other payment methods that may be added to the site.
Payment Methods:
We accept major credit and debit cards such as Visa and MasterCard. You can also pay using Klarna or other online payment solutions. All payment information is encrypted to protect your security and privacy.
Transactions are processed in real-time, and orders are only dispatched once payment has been confirmed. If your payment method is declined, we will notify you so that you can update your payment information. If payment is not completed within a reasonable period, the order will be cancelled.
- Shipping and Delivery
We offer free delivery on all orders within the UK. Your order will usually be processed within 1-2 business days, and delivery is estimated to take between 3-7 business days depending on your location.
Delivery Methods and Timelines:
Door-to-Door Delivery: Your order will be shipped directly to your provided delivery address.
Collect-in-Store Service: For customers in Birmingham, we offer the option to collect your order at our physical store located at 495a Coventry Road, Small Heath, Birmingham, B10 0JS.
Delivery is handled by third-party courier services, and we cannot be held responsible for delays caused by them.
We make every effort to dispatch orders promptly. However, there may be delays due to factors such as high demand, stock availability, or external shipping issues. If your order is delayed, we will notify you and provide an updated estimated delivery time.
- Returns and Refunds
We want you to be fully satisfied with your purchase. If you are not, you can return items within 30 days of receiving your order. To ensure the item can be resold, it must be unused, in its original packaging, and in resellable condition.
Return Process:
Contact us within 30 days to initiate a return.
Return the item(s) in their original condition.
Ship the item(s) to the return address provided.
Upon receiving and inspecting your return, we will issue a refund to the original payment method.
Refund Process:
Once we receive your returned item, we will process your refund within 7-14 business days. Refunds will be issued to the same payment method used during purchase. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.
Exclusions:
Some items, such as personalized or perishable goods, may not be eligible for returns unless they are defective or damaged.
- Account Security and Privacy
To use certain features on our website, you may need to create an account. You are responsible for maintaining the confidentiality of your account details, including your username and password. You agree to notify us immediately of any unauthorized use of your account.
Privacy Policy:
We respect your privacy. All personal information you provide us is stored securely and used only to process your orders and improve your experience on our website. We will never sell or rent your personal information to third parties without your consent, except where necessary for processing your order or complying with legal obligations.
Cookies:
Our website uses cookies to enhance your browsing experience. Cookies are small data files that help us analyze how you use the site, allowing us to provide a more personalized experience. You can control cookie settings through your browser settings.
- Intellectual Property
All content on our website, including images, text, logos, and trademarks, is owned by The Pier or licensed to us. You may not use, copy, distribute, or modify any of this content without our express consent. Unauthorized use of our intellectual property may result in legal action. - Limitation of Liability
The Pier is not responsible for any loss, damage, or injury that may arise from the use of our website or products, except where such liability cannot be excluded under UK law. This includes loss of profits, business interruption, or any indirect, incidental, or consequential damages.
However, we do take responsibility for any faulty goods or misdescriptions and will offer a full refund or exchange for such items in compliance with consumer protection law.
- Governing Law and Disputes
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts of Birmingham.
Dispute Resolution:
In case of a dispute, we encourage you to contact us first to resolve the issue amicably. If this is not possible, you have the right to seek legal remedy in the applicable courts.
- Changes to These Terms
We reserve the right to update, amend, or revise these Terms and Conditions at any time. We will notify users of any significant changes by posting updates on this page. All updates will be effective immediately upon posting, unless otherwise stated.
Please check these Terms periodically to stay informed about any changes. Continued use of the website signifies your acceptance of the updated Terms.
- Contact Us
If you have any questions about these Terms and Conditions, please feel free to contact us. You can reach us by email at hello@thepier.uk or by phone at 07425673908. We are always here to help and will do our best to respond promptly.
By using this website, you agree to be bound by the Terms outlined above. Thank you for choosing The Pier!
