At The Pier, we strive for your satisfaction with every order. If you’re not completely happy with your purchase, you can return any item within 30 days of receipt. To ensure a smooth return process, the item must be unused, undamaged, and in its original packaging.
Once your return is processed and approved, a full refund will be issued to the original payment method. Please note that the customer is responsible for the return shipping costs unless the item is faulty or incorrect.
In the event that you receive a damaged or incorrect item, please contact us immediately at hello@thepier.uk. We’ll be happy to assist you and offer a solution.
How to Return:
Contact us within 30 days to initiate the return.
Pack the item securely in its original packaging.
Send the item to the address provided.
If you need further assistance or have any questions, please don’t hesitate to reach out to our customer service team. We’re here to help!
